I am so proud of myself right now. I told you about the skin terrorism on Saturday. About how I washed my face and put on the new moisturiser I had bought at the pharmacy after getting advice from the people there. About how my face started to itch so much I had to sit on my hands to stop myself from scratching. About how my skin started burning soon after, after which it flatteringly peeled off like old wallpaper. It ate my face!
It ate my face, and for a moisturiser costing €14.25, that’s just not cool. I would have gone back to the shop with my wallpaper face, had I not been at my parents house, roughly 250kms away from uni. This is Sod’s Law, article 6, subsection 3b: your face will only break when you are not in the vicinity of the culprit.
There were two problems: 1) I had no idea where the receipt had gone and 2) my face looks more or less normal again after three days of intense schmearing. Nevertheless, I gathered my courage and set out like pre-Waterloo Napoleon.
I went up to the counter when it was my turn, and explained the horrors I had been through. The lady, seemingly unimpressed with my hardship, suggested I try using the moisturiser on my arm for three days to see if I was allergic to it. After all, something else could have triggered the allergic reaction, like food. And so I left.
While cycling back, I kept thinking, “hang on, this is stupid - how could food break just my face?” I was disappointed that I hadn’t stood up to Pharmacy Woman. It couldn’t be “some other allergy,” actually, because I have been thoroughly tested for all sorts of allergies due to my asthma. Pollen hang around all year, and zea mays (corn for laymen)? There’s none yet. In addition, I hadn’t eaten anything out of the ordinary. This moisturiser ate my face and I wanted my money back.
I got home and stood next to my bike for a few minutes. Ideally, this would be one of those situations where mum comes in, rants to the right people and I get my money back, but I’m twenty now, and mum isn’t going to save my arse forever. I was also a bit offended that I had to prove that THIS STUFF ATE MY FACE. So I recuperated, set up my argument and went back. Perhaps I had lost the first battle, but I would be damned if I were going to lose the war.
I talked to another lady at the pharmacy. She seemed much more understanding, and rang the company to ask if she could refund their product. Coincidentally, Vichy let her know that they have heard my story before. In rare cases, people react to one of the ingredients. I must emphasise that this is in no way a bad product - I am just allergic to some part of the contents. Vichy and Pharmacy Lady #2 were a great help. They gave me my money back and offered some testers for other products too, no pressure!
I’m so proud that I was friendly but persistent, and that it worked. I may be growing up. And stuff.